Why is my newsletter late?
Please note that newsletters sometimes take longer than usual to arrive in your inbox. Although we press “send” at the same time every day, emails sometimes experience delays in your inbox. Other times, there may be unexpected news or technical delays that prevent us from sending our newsletter at the scheduled time. Thanks for your patience!
Where is my newsletter?
If you can’t see your email, follow these tips:
- Check your spam folder If you happen to find our newsletter in your spam folder, add us to your address book. This should ensure that we always end up in your primary inbox. You can find instructions on how to add a contact to your address book here.
- Search your inbox for the name of your newsletter. For example “CNN Nightcap” or “CNN 5 Things”.
Gmail users: Check your promotions tab. If you find our email there, here’s how to move our emails to your main tab:
If you’re on your phone, tap the 3 dots in the top left corner. Then press “Move to…” then “Primary”.
If you’re on a computer, return from email to your inbox. Then drag the email to your “Primary” tab.
Why is my newsletter in spam?
How do I sign up for a CNN newsletter?
How do I unsubscribe from a CNN newsletter?
To unsubscribe, scroll to the bottom of your newsletter. In the footer, you will see an “Unsubscribe” link (circled below). If you don’t see the footer, note that your inbox may have cut off the message. To view the full message, click the “View Full Message” link at the bottom of the email. The footer looks like this:
Once you click, you will be unsubscribed.
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