New remote visit technology now available at Lubbock County Detention Center


LUBBOCK, Texas (KCBD) – New technology at the Lubbock County Detention Center gives inmates more options to connect with family and friends.

When the detention center opened in 2010, all the technology was up to date for the time. During these years, visitors were able to go to the prison and video chat with the inmates. Now people can connect with loved ones without ever leaving home.

“Today, every piece of technology we have in the detention center is new,” Deputy Chief Cody Scott said.

Along with a county-wide software change, the new technology includes a major tour update. Families can now remotely reach their loved ones at the detention center.

Thanks to the new system, you create an account and can call, send messages, video chat or send photos from your phone or tablet at home.

“Which makes it better for those with family out of town, out of state.” They don’t have to go to Lubbock anymore, ”Scott said.

Remote video tours cost 10 cents per minute, photos cost $ 1 each, and each email message costs 50 cents. There is a tablet for six inmates, who will be able to access it in a common area at specific times of the day. The tablets are monitored to ensure the safety of the facility. Video chats use facial recognition, obscuring all parts of the screen except faces.

“These tablets also have the possibility of having electronic books. There are movies they can watch. Some content is free, others are chargeable. So that made it a lot better, ”Scott said.

Scott says it creates a better environment at the prison, relieving stress for inmates and officers.

“A lot of the problems you have in prison are due to boredom, so that takes a lot of that boredom away,” Scott said.

The upgrade also changes the way mail is handled in the prison. Now the letters are scanned and the photos are uploaded to the detainees’ tablets. Scott says this limits the possibility for contraband to enter by mail, helping officers manage the facility.

Sergeant Shaina Hart also streamlined the jail’s tracking and reporting system. Instead of manually entering each inmate’s data on the computer, an officer can report daily group activity at their fingertips.

“My project is the Spartan scanner. It is essentially a question of facilitating the work of our agents. They’re doing their security checks. They check inmates’ cells. They do the counting, the meals. It’s all stored in there, ”Hart said.

If you don’t want to pay to use the remote services, the detention center video tours are always free. Scott says that with the upgrade, the prison went from 30 people per hour to less than five. To contact your inmate from home, you can create an account on

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